Refund policy

At Nexora, customer satisfaction is our top priority. We want you to be completely happy with your purchase. 

Eligibility for Returns
- You have 30 days from the date your item is delivered to request a return, complying with Australian Consumer Law standards.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Exclusions / Non-returnable Items
Certain types of goods cannot be returned, such as perishable goods, custom products, and personal care items. 

Initiating a Return
To start a return, you can contact us at support@nexora.com. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method within a certain number of business days.

Return Shipping Address: